About KC&CO. Real Estate
Integrity, transparency and communication are at the heart of everything we do at KC&CO. Real Estate. We’re straight talkers, we’re approachable, and we keep things simple but effective to deliver outstanding results.
After 10 years establishing my personal brand and reputation as an award-winning real estate agent within national real estate companies, I decided to launch my own business in 2019. I continue to deliver strong results for our clients while growing our team of experienced salespeople and administrators.
A key element of our team's success are our shared values. In our business, authenticity is everything. Our clients trust us. They value our knowledge and experience, and they know that we will ensure we get the best sales price for them.
Our clients tell us that our fair and reasonable fees and our marketing strategies are our points of difference, as a local business we do not have the overheads of the franchises therefore do not have to pass this cost to our clients. More importantly, their actions demonstrate that we consistently deliver a valued and effective service. Over 90% of our business is returning clients or recommendations of their friends, family and associates – that's the best endorsement we could receive.
Our marketing campaign for your property will be tailored to suit your needs and your marketing budget. We are very transparent with marketing costs and detail exactly where your money will be spent and why we see the value in the marketing we recommend. We have access to all the best marketing platforms to attract local, national, and international buyers to your property.
When you join us as a vendor, you can have confidence in the knowledge that the right buyers in the market place will be introduced to your property, enabling us to get you the best possible result.
Our aim is to create an outstanding client and customer experience, let us show you the difference!
We look forward to working with you.
Kat Campbell, Owner, KC&CO. Real Estate
The Real Estate Authority (REA) is the independent government regulatory body for the real estate industry in New Zealand.
Being a Crown entity, established under the Real Estate Agents Act 2008 and Real Estate Agents (Audit) Regulations 2009, the REA provides information for buyers and sellers, advice and guidance for agents, and deals with complaints about agents' behaviour.
We recommend all buyers & sellers visit settled.govt.nz for some great tips & independent advice.
Useful Links:
Code of Professional Conduct and Client Care
Real Estate Agents (Audit) Regulations 2009
REA Complaints and Dispute Procedures
IN-HOUSE COMPLAINTS AND DISPUTE RESOLUTION PROCEDURES
In accordance with Rule 12 of the Real Estate Agents Act 2008 and (Professional Conduct and Client Care Rules 2012) KC&CO. Real Estate has a written in-house procedure to deal with complaints and dispute resolution. That procedure is set out below.
You do not have to use our complaints and resolution procedure. You may make a complaint directly to the Real Estate Agents Authority at any time. You can make a complaint to the Real Estate Agents Authority even if you choose to also use our procedures.
In‐house Complaints and Dispute Resolution Procedures
Our complaints and dispute resolution procedures are designed to provide a simple and personalised process for resolving any complaint you might have about the service you have received from our agency.
STEP 1: Call us and speak to the licensed manager, Kat Campbell (027 528 2746). Tell the manager who you are complaining about and what your concerns are. Let the manager know what you would like done about your complaint.
STEP 2: The manager may ask you to put your complaint in writing so that he or she can investigate it. The manager will need a brief period of time to talk to the team members involved. We promise to come back to you within 10 working days with a response to your complaint. That response may be in writing. As part of that response we might ask you to meet with members of our team to discuss the complaint and try to agree a resolution.
STEP 3: If we are unable to come to an agreed resolution after a meeting, or if you don’t wish to meet with us, then we will provide you with a written proposal to resolve your complaint.
STEP 4: If you do not accept our proposal, please try and advise us in writing within five working days. You can, of course, suggest another way of resolving your complaint.
STEP 5: If we accept your preferred resolution, we will attempt to implement that resolution as soon as possible. If we decline your preferred resolution, we may invite you to mediate the dispute.
STEP 6: If we agree to mediate the complaint but don’t settle the complaint at mediation, or we do not agree to mediate the dispute, then that will be the end of our process.
Remember: You can still make a complaint to the Real Estate Agents Authority in the first instance and, even if you use these procedures, you can still make a complaint to the Real Estate Agents Authority at any time.
The Real Estate Agents
Authority
c/ ‐ PO Box 25 ‐ 371
Wellington 4146
New Zealand
Phone 0800 for REAA or 0800 367 7322